Restaurant Host/Hostess

The Original Pancake House is seeking candidates for the position of Host that are passionate about providing an outstanding customer experience. This position will greet and seat customers, and support servers and bussers in providing a warm, welcoming and accommodating customer experience.

Compensation:

$16 - $17.00 per hour Full-time/Part-time Anniversary Pay Program Standard company benefits (401k, shift meal, employee discount)

Primary Responsibilities:

Greet customers Manage influx of customers to capacity of kitchen and server staffing levels Assist in cashing out customer when necessary Manage a balanced cash register and process server shift reviews Clean tables and assist in resetting them Ensure lobby, dining areas and restrooms are clean, presentable, and stocked with necessary supplies Process take-out orders

Management Responsibilities:

None Administrative Responsibilities:

None Operational Responsibilities:

Greet guests as they enter and manage the waiting list, as necessary Seat guests at tables while following a seating rotation, as necessary Provide guests with clean menus and answer any initial questions Engage with guests to ensure they're feeling a warm, welcoming and accommodating experience Respond to complaints and help to resolve customer satisfaction issues Answer phone calls, take messages for management, assist in customers questions Demonstrate a detailed knowledge of the menu, with the ability to make suggestions Provide assistance to other positions in the restaurant, as needed Provide service via the

OPH Way Financial Responsibilities:

None Behavioral Competencies Enjoy working in a team environment Eager to learn Solicit and readily accept constructive feedback Express ideas and suggestions in an organized and concise manner Address conflict directly, confidently, and appropriately Identify new ways to improve work processes

JOB QUALIFICATIONS

Authorization to work in the United States

MENTAL AND PHYSICAL DEMANDS

Ability to work a 8-hour shift Ability to sit, stand, or walk for up to 8 hours continuously Ability to speak, hear, and see

Pay:

$16.00 - $16.50 per hour

Benefits:

401(k) 401(k) matching Flexible schedule Health insurance Retirement plan

Work Location:

In person