Greet arriving and departing guests warmly with a genuine smile and positive attitude. Check guests in and direct them to their assigned golf bay, table, bar area, or event space. Assist guests with understanding the GOLFZON Social experience and provide basic information regarding golf bays, food and beverage service, promotions, and facility offerings. Manage reservations, walk-ins, wait times, and guest flow throughout the facility. Maintain accurate guest and reservation information within the reservation and POS systems. Answer incoming telephone calls and assist with reservations, general questions, and special guest requests. Communicate with Starters, servers, bartenders, kitchen staff, and management to ensure a smooth guest experience. Remain knowledgeable about current bay rates, promotions, memberships, leagues, events, menu offerings, and general operating procedures. Verify membership status when applicable and ensure appropriate discounts or benefits are applied. Monitor guests throughout their visit and proactively assist when additional service is needed. Maintain visibility throughout the facility and remain easily accessible to guests, staff, and management. Help ensure golf bays, dining areas, host areas, and other guest-facing spaces are clean, organized, and ready for service. Monitor restrooms and notify the appropriate team member when cleaning or restocking is required. Assist service staff with bussing tables, running food, taking drink orders, resetting areas, and other duties when necessary. Help maintain the proper flow and timing of golf bay reservations. Communicate guest requests, concerns, or service issues promptly to management. Follow all company safety, food handling, alcohol service, and operating procedures. Maintain regular and reliable attendance. Perform additional duties as assigned by management. High school diploma or GED preferred, or an equivalent combination of education and relevant experience. Must be upbeat, outgoing, positive, and guest-focused. Strong communication and interpersonal skills. Ability to multitask and remain organized in a fast-paced environment. Dependable, responsible, and trustworthy. Ability to work evenings, weekends, and holidays as business needs require. 1+ years of hospitality, restaurant, entertainment, golf, or customer service experience preferred. Proven customer service skills. Passion for creating exceptional guest experiences. Ability to thrive in a high-energy, fast-paced environment. Previous experience with reservation or POS systems is a plus. Basic knowledge or interest in golf is helpful but not required. ServSafe Food Handler certification preferred. TIPS, ServSafe Alcohol, or equivalent responsible alcohol service certification preferred or may be required based on job responsibilities. Must meet all New York State age requirements for handling or serving alcoholic beverages when applicable. Excellent people skills with a friendly, approachable attitude. Ability to carry on natural conversations with guests without sounding scripted or intrusive. Strong attention to cleanliness, organization, and safety. Ability to communicate clearly with guests, servers, bartenders, Starters, kitchen staff, and managers. Ability to hear and communicate effectively in a busy and sometimes loud environment. Ability to answer telephone calls professionally and accurately communicate information. Working knowledge of POS and reservation systems preferred. Basic knowledge of Microsoft Office applications preferred. Ability to learn GOLFZON Social's golf simulator operations, bay procedures, pricing, promotions, and guest policies. Patient and customer-oriented approach when handling guest questions or concerns. Strong sense of urgency while maintaining a positive and professional demeanor. Responsible, trustworthy, and committed to providing an exceptional guest experience. Healthcare Benefits - Medical (if determined by the ACA measurement) Retirement Benefits - 401(k) with employer match (19 years of age and older) Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company's discretion. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.