Guest Experience Lead / Restaurant Host VV The Italian Experience - 1.0 Cincinnati, OH Job Details Part-time | Full-time $22 - $28 an hour 1 day ago Benefits Employee discount Qualifications Customer communication Full Job Description Guest Experience Lead Overview Join our dynamic team as a Guest Experience Lead, where your passion for exceptional service and culinary excellence will shine! In this vibrant role, you will be the heartbeat of our guest interactions, ensuring every visitor feels welcomed, valued, and delighted. You will help keep service organized and efficient while creating positive experiences for our guests and maintaining a clean, safe, and welcoming environment. If you thrive in fast-paced settings and love creating positive moments for guests, this is the perfect opportunity to make a meaningful impact! Duties

• Greet and engage guests, creating a welcoming environment and helping set the culture for an exceptional guest experience
• Operate the cash register and reservation system accurately and efficiently while maintaining an organized floor plan throughout service
• Handle cash register operations, process cash and card transactions, and manage retail sales transactions with precision
• Safely handle, package, and serve pastries while following proper food handling, sanitation, and presentation standards
• Maintain clear in-shift communication across the team to help keep service organized and guest needs addressed
• Maintain real-time communication with leadership regarding guest concerns, service needs, and important developments throughout the shift
• Maintain a clean and organized workspace by adhering to sanitation, food handling, and safety standards
• Help ensure smooth and timely service by coordinating guest needs, reservations, seating, and service flow in a fast-paced environment
• Uphold food safety practices, including sanitation and proper food handling procedures at all times Experience
• Previous experience in hospitality
• Proven background in retail sales transactions, cashiering, or operating POS systems
• Experience using reservation systems and managing guest seating is highly desirable
• Demonstrated ability in time management, multitasking, and maintaining a clean workspace under pressure
• Knowledge of food safety standards, sanitation practices, and proper food handling
• Excellent customer service skills with an energetic approach to engaging guests and resolving issues promptly
• Basic math skills for processing cash transactions accurately and managing retail transactions
• Ability to stand and remain active for extended periods throughout the shift Embark on an exciting journey where your enthusiasm fuels memorable guest experiences!

We're committed to supporting your growth through comprehensive training in food handling, POS and reservation system operation, and customer service excellence. Join us to be part of a lively team dedicated to creating joyful moments for every guest who walks through our doors!

Pay:

$22.00 - $28.00 per hour Expected hours: 15.0 - 40.0 per week

Benefits:

Employee discount

Work Location:

In person