Identifies premium slot and table players with emphasis on developing relationships with players. Assists in the development and implementation of new programs and promotions to ensure a steady flow of high-quality patronage. Responsible for complete data entry of player information, contacts, letters, phone calls into PCS system. Increase market share and company profitability in accordance with all gaming regulations. Develops and promotes special events with target areas as directed. Make reservations for high-end guests as appropriate. Represents management at special events and promotions. Greeting and hosting of high-end customers, and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout. Track guests' visits, arrange transportation and accommodation and provide complimentaries according to established guidelines. Travels to various markets to meet new potential high-end players. Keeps informed of competitive promotional methods. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. Must be able to maintain confidentiality of VIP information Must be able to continuously maneuver around office and casino. Must be able to move quickly around property. Must be able to bend, crouch, kneel, twist and work at a desk. Responds to visual and aural cues. Must be able to work independently and proven to be self-motivated. Must be able to speak, read, write and understand English. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to respond calmly and make rational decisions when handling guests' needs. Must be able to tolerate areas containing secondhand smoke.