JOB SUMMARY

Under direct supervision of the Recreation Manager or designee, provides outstanding customer service at the areas of assignment. Monitors activities of participants, enforces policies and procedures, handles registrations, and maintains clean and safe environment. Areas of assignment may include Recreation Center Front Desk/Kidzone, Fitness Area, Senior Center, and Athletics. The Recreation Leader must be highly motivated and strive for success by demonstrating Little Elm's Core Values of Integrity, Customer Service, Efficiency, and Innovation.

Assignment:

Guest Services Provides positive and enthusiastic customer service to all guests. Maintains friendly customer service in all situations. Prepares rooms and cabanas for parties and rentals by cleaning, arranging furniture, and setup of proper party supplies. Assists guests in serving of food, party favors, and other various tasks. Responsible for cleanup and restocking once parties and rentals are completed. Maintains inventory of supplies and equipment. Adheres to all written mandatory standards of operation, policies, procedures, manuals, memos, and oral instructions. Promotes facilities, programs, and services when in contact with members and guests. Enforces facility policies and procedures promptly and courteously. Resolves customer questions/complaints. Assists with member and guest check-in as requested. Ensures assigned areas are cleaned and maintained at all times. Monitors facility activities and rentals for participant compliance with health and safety rules. Assists with implementation of special events; works special events and/or after hour rentals as needed. Attends required trainings and in-services. Assists in responding to email/phone inquiries about party rentals and cabanas. Assists with booking party/cabana rentals.

ESSENTIAL JOB FUNCTIONS

Provides customer service to all participants in activities and programs at area of assignment. Works varied shifts to include early mornings, days, nights, weekends, and holidays. Provides information of services, processes registrations, and assists with promoting Town activities. Enforces facility policies and procedures Promptly greets patrons, checks-in members, and responds to inquiries related to programs, services and special events. Distributes appropriate equipment to customers. Ensures assigned areas are cleaned and maintained at all times. Performs light janitorial duties in areas of assignment. Performs basic administrative and front desk tasks including answering phones, printing/copying, filing, and preparing reports. Opens and closes facilities according to established policies and procedures. Handles cash, reconciles receipts and cash register at end of shift. Maintains and updates supply list for assigned area. Monitors facility activities and rentals for participant compliance with health and safety rules. Prepares accident and incident reports when indicated. Works assigned special events and sponsored Town of Little Elm activities which includes operating information tables, set-up/clean-up, monitoring boat ramp, assisting with marketing of Lake Front District and assigned tasks related to special events. Performs other related duties as assigned and/or required. Operates under the Town's four core values of Integrity, Customer Service, Efficiency, and Innovation.

EDUCATION/TRAINING/EXPERIENCE

Must be at least 16 years old and have six (6) months customer service or public contact experience; or equivalent combination of education and experience.

LICENSES OR CERTIFICATES

Must have the ability to obtain CPR and AED certifications within six months from date of employment. Must be bondable. Valid Texas Drivers License

LANGUAGE SKILLS

Ability to read, write, and speak English fluently. Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community.

OTHER SKILLS, ABILITIES & REQUIREMENTS

Knowledge of customer service practices and procedures. Knowledge of computers and related equipment, hardware and software. Knowledge of Town policies and procedures. Knowledge of money handling practices and procedures. Skill in oral and written communications. Skill in monitoring departmental health and safety policies and procedures. Skill in resolving customer complaints and concerns. Skill in implementing departmental rules, procedures and objectives. Performs CPR, Rescue Breathing and First Aid as needed (after certification). Regular and consistent attendance for the assigned work hours is essential.

REASONING ABILITY

Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form. Ability to comprehend complex policies, procedures, regulations, and organizational structures.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms. The employee frequently is required to talk and hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifty (50) pounds and be able to push and pull up to seventy-five (75) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Primarily office environment. Some outdoor environment with potential exposure to adverse weather conditions. E.O.E. 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