Part Time Breakfast Host

DALY HOLDINGS INC - 3.5

Roanoke, VA Job Details Part-time 1 day ago Qualifications Visitor query response Incident reporting compliance Food service workstation cleanliness ServSafe Food service cleaning Greeting customers Client inquiry handling Beverage pouring Answering guest questions Simple food item preparation Food service inventory management Safety hazards Hotel emergency procedures Assisting food service staff Handling customer service requests Incident report writing Hotel and accommodations guest complaints handling Food safety Hotel safety procedures Entry level Incident reports for accident investigation Full Job Description •Part Time/Weekends only•As a Breakfast Host or Hostess at Daly Seven , you are responsible for crafting a warm and inviting atmosphere where our guests can start their day. You take personal ownership of the complimentary breakfast experience, ensuring that every meal is fresh and every guest feels genuinely cared for. By providing attentive service and a friendly smile, you set the tone for the rest of our guests' stay. What You'll Do Create a Welcoming Atmosphere Take the initiative to greet guests before they speak to you, using eye contact, a nod, or a warm greeting. Offer assistance to guests and try to stay one step ahead of their needs, such as pouring coffee and juice refills when needed. Provide guests with accurate information and clear directions to help them navigate their day. Listen to guest inquiries or concerns with interest and empathy, responding promptly to ensure total satisfaction. Master the Details Prepare all food and beverages, keeping supplies stocked and fresh throughout the morning service. Take regular inventory of food, beverages, and supplies, informing management of upcoming needs. Establish and maintain personal high-quality standards for cleanliness in the service and storage areas. Help other departments when needed and communicate pertinent information to the next shift verbally and via logbooks. Ensure Safety & Security Act as a vital part of the hotel security team, reporting potential hazards and investigating alleged injuries in the absence of a manager. Know the location of emergency cut-offs (gas, electric, water), breakers, and emergency lights. Complete Incident Reports for guests or Accident Reports for employees when necessary. ServSafe certification preferred, but not required. Prior customer service or food service experience. Ability to lift up to 30 pounds, bend, stoop, and regularly navigate stairs.