Greet Guests:

Welcome all guests promptly and warmly with a friendly, professional attitude.

Manage Reservations:

Answer incoming calls, take and confirm reservations, and accurately maintain the reservation system.

Prepare Tables:

Verify that tables are clean, properly set, and ready for guests before seating.

Provide Menus:

Present menus and explain specials, restaurant policies, or other relevant information when needed.

Manage Table Flow:

Coordinate seating with servers, managers, and other staff to maintain an efficient and balanced dining room. Monitor the

Dining Room:

Maintain awareness of table availability, guest needs, server sections, and overall restaurant flow.

Handle Guest Requests:

Respond to guest requests, questions, and concerns courteously and involve management when necessary.

Maintain Professional Appearance:

Follow restaurant standards for appearance, grooming, uniform, and professional conduct. Communicate with the

Team:

Maintain clear communication with servers, bartenders, kitchen staff, managers, and other team members.

Assist During Service:

Help with menus, table maintenance, bussing, or other front-of-house duties when needed.

Support Guest Experience:

Ensure every guest receives attentive, courteous, and professional service from arrival through departure.

Maintain Restaurant Standards:

Follow all restaurant policies, procedures, safety standards, and service expectations.

QUALIFICATIONS & EXPECTATIONS

Excellent communication and interpersonal skills. Professional, friendly, and welcoming personality. Strong organizational and multitasking abilities. Ability to remain calm and professional during busy periods. Ability to work effectively as part of a team. Strong attention to detail. Ability to handle guest concerns respectfully and professionally. Knowledge of reservation systems is preferred. Ability to maintain a polished and professional appearance. Reliable attendance and punctuality. Commitment to providing exceptional guest service.