Hotel Front Desk Clerk Horne Management Group Anchorage, AK Job Details Full-time From $18 an hour 20 hours ago Qualifications Bilingual Resort experience Interpersonal skills Multilingual Night audit

Full Job Description Position:

Front Desk Clerk Location:

Courtyard by Marriott Midtown (opening soon) Job Summary Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. In this energetic role, you'll manage guest check-ins and check-outs, handle reservations, and provide exceptional customer service to ensure every guest's stay is memorable. Your enthusiasm and professionalism will set the tone for a positive guest experience, fostering loyalty and satisfaction. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a vibrant hotel environment. Responsibilities Greet guests warmly upon arrival and assist with check-in procedures using property management systems (PMS) such as OPERA or similar platforms Manage reservations efficiently through hospitality reservation systems, ensuring accuracy and special requests are accommodated Provide detailed information about hotel amenities, local attractions, and services to enhance guest experience Handle guest inquiries and resolve issues promptly with customer service problem-solving skills, maintaining excellent client communication Process guest check-outs accurately while managing billing and payment transactions via hotel management software Maintain phone etiquette when answering inquiries, making reservations, or providing assistance over the phone Follow hotel emergency procedures to ensure guest safety during incidents or emergencies Skills Experience in hospitality management or front desk operations within hotels or resorts Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world Familiarity with property management systems (PMS) such as OPERA or similar platforms used in hotel management Strong customer service skills with a focus on guest relations and hospitality excellence Knowledge of hotel emergency procedures and night audit processes for seamless overnight operations Excellent phone communication skills combined with professional phone etiquette Ability to solve customer service issues swiftly while maintaining a friendly demeanor This role is ideal for motivated individuals passionate about hospitality who thrive in fast-paced environments. Whether you're experienced in hotel operations or eager to grow your career in the industry, your dedication will make a lasting impact on our guests' experiences. Join us to be part of a team committed to delivering outstanding service and creating welcoming atmospheres for every visitor!

Pay:

From $18.00 per hour

Work Location:

In person