Front Desk Agent The Kelly Birmingham, Tapestry Collection by Hilton Birmingham, AL Job Details Full-time 1 day ago Benefits Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Qualifications Microsoft Outlook Spreadsheets Greeting customers Answering guest questions High school diploma or GED Hotel and accommodations guest check-out Desktop applications Property management systems (PMS) Receptionist experience within hospitality industry 1 year Hotel and accommodations guest complaints handling Entry level Client interaction via phone calls Full Job Description Overlooking downtown Birmingham, The Kelly Birmingham, Tapestry Collection by Hilton is within walking distance of several restaurants, bars, and attractions. Alabama Theatre, Regions Field, Birmingham Museum of Art, and Birmingham Jefferson Convention Complex are less than two miles away. We're also 15 minutes from the airport. SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. We offer a comprehensive full-time benefits package consisting of

EARLY PAY OR EARNED WAGE ACCESS

get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more. In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

Deliver unparalleled service, courtesy, and care to our guests Respond promptly and effectively to guest questions and requests Streamline the check-in and check-out process for guests Answer incoming phone calls with promptness and professionalism Excel at multitasking in a dynamic environment Resolve guest concerns with attentive service recovery

Hotel Specific:

Flexible scheduled to include nights, weekends and holidays required

Physical Demands:

Ability to lift, carry, push or pull 10 lbs Primarily standing for majority of shift

Qualifications:

Education:

High school diploma or its equivalent

Experience :

One year of Front Desk experience in hotels preferred One year of experience working in customers service or a guest-facing role required Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel Previous experience with PEP PMS system a plus. Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.