Hotel Front Desk Clerk RTM Executive Solutions Birmingham, AL Job Details Full-time $14 - $15 an hour 1 day ago Benefits Relocation assistance Qualifications Resort experience Multilingual Phone communication Night audit Client inquiry handling Motel experience Telephone systems Multi-line phone systems Hotel and accommodations guest complaints handling Office phone management Full Job Description Job Summary Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. This energetic role involves providing exceptional customer service, managing guest check-ins and check-outs, and ensuring a smooth and memorable stay. Your enthusiasm and professionalism will help create a warm, inviting environment that encourages guest loyalty and satisfaction. If you thrive in fast-paced settings and have a passion for hospitality, this is the perfect opportunity to shine! Duties Greet guests warmly upon arrival, ensuring a positive first impression. Manage guest check-in and check-out processes efficiently using hotel management software. Handle guest inquiries, requests, and complaints with professionalism and a solution-oriented approach. Operate multi-line phone systems, answer incoming calls promptly, and direct them appropriately. Maintain accurate records of reservations, cancellations, and guest preferences. Conduct night audits to reconcile daily transactions and ensure financial accuracy. Provide information about hotel amenities, local attractions, and services to enhance guest experience. Collaborate with housekeeping and maintenance teams to address guest needs swiftly. Uphold phone etiquette standards to ensure clear, courteous communication at all times. Support guest relations initiatives to foster loyalty and positive reviews. Requirements Proven experience in hotel management or front desk operations within a resort or hospitality environment. Strong customer service skills with the ability to handle diverse guest needs professionally. Multilingual or bilingual abilities are highly desirable to serve our diverse clientele effectively. Knowledge of hospitality management systems and hotel management software is preferred. Experience with night audit procedures is a plus for candidates interested in overnight shifts. Excellent communication skills, including phone etiquette and multi-line phone system operation. Ability to work flexible hours, including evenings, weekends, and night shifts as needed. Previous hotel experience emphasizing guest services or front desk responsibilities is highly valued. Embark on an exciting career where your enthusiasm for hospitality makes every guest feel valued! We are committed to fostering an inclusive environment that celebrates diversity and encourages professional growth through ongoing training in hotel management, guest relations, and hospitality best practices. Join us today to be part of a vibrant team dedicated to delivering outstanding guest experiences!

Pay:

$14.00 - $15.00 per hour

Benefits:

Relocation assistance

Work Location:

In person