Hotel Front Desk-Part-Time

This position is Part-Time and requires you to be able to work weekends. This position will be 2nd and 3rd shifts. A hotel front desk agent is the primary point of contact for guests, managing the check-in/check-out process, reservations, and guest inquiries to ensure a memorable stay. They provide essential customer service, act as the "face" of the hotel, and maintain communication with housekeeping and maintenance for a smooth guest experience.

Key Responsibilities Check-In/Check-Out:

Welcoming guests, verifying reservations, assigning rooms, and issuing keys.

Reservation Management:

Handling phone, email, and walk-in bookings and updating the hotel's property management system.

Guest Services:

Providing information on hotel amenities, local attractions, and services, including arranging transport.

Financial Transactions:

Processing payments, verifying credit cards, and maintaining accurate billing records.

Complaint Resolution:

Addressing guest concerns promptly and professionally to ensure satisfaction.

Coordination:

Liaising with housekeeping and maintenance to ensure rooms are prepared for arrival

Essential Skills & Requirements Communication:

Strong verbal and written skills for interacting with guests and staff. Common Working Conditions Working in shifts, which often includes evenings, weekends, and holidays. Operating a cash drawer and managing overbookings or cancellations. Maintaining a clean and organized, welcoming front desk

Customer Service:

A warm, friendly, and professional demeanor, with a passion for hospitality.

Technology Proficiency:

Experience with hotel booking software or property management systems (PMS).

Multitasking:

Ability to handle high-pressure situations, such as a busy lobby or multiple phone lines.

Education:

A high school diploma or equivalent is generally required.

Pay:

$15.00 per hour

Work Location:

In person