Front Desk Clerk Home2 Suites Fultondale, AL - 3.2 Fultondale, AL Job Details Part-time | Full-time $14 - $16 an hour 4 hours ago Benefits Paid time off Employee discount Qualifications Customer support experience within hospitality industry Multilingual Phone communication Night audit Client inquiry handling Answering guest questions Attention to detail Organizational skills Client interaction via phone calls Full Job Description Job Summary We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently. Bilingual or multilingual candidates are highly encouraged to apply, as they will enhance our guest relations. Duties Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently. Answer phone calls with excellent phone etiquette, addressing inquiries and providing information about the resort. Assist guests with reservations, modifications, and cancellations. Handle guest requests and complaints promptly, ensuring satisfaction. Maintain accurate records of guest information and transactions. Conduct night audits as required, ensuring all financial transactions are balanced. Collaborate with housekeeping and maintenance teams to ensure guest needs are met. Provide local information and recommendations to enhance the guest experience. Uphold high standards of cleanliness and organization at the front desk area. Requirements Previous experience in a front desk or customer service role within the hospitality industry is preferred. Strong communication skills with a focus on guest services and relations. Bilingual or multilingual abilities are a significant advantage. Proficient in phone etiquette and handling inquiries professionally. Ability to work flexible hours, including nights and weekends as needed. Strong organizational skills with attention to detail. Familiarity with hotel management software is a plus but not required; training will be provided. A positive attitude and willingness to assist guests in any way possible. Join our team as a Front Desk Agent where your contributions will create memorable experiences for our guests!

Job Types:

Full-time, Part-time Pay:

$14.00 - $16.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person