Guest Services Representative Baptist Health - 3.4 Homewood, AL Job Details Full-time 17 hours ago Benefits 403(b) matching Health savings account Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Vision insurance 403(b) Benefits from day one Life insurance Qualifications Visitor query response Customer communication Patient question and concern management Proactive hotel and accommodations guest assistance Serving clients Greeting customers Answering guest questions High school diploma or GED Internal employee customer service Customer engagement Patient escort assistance 2 years Entry level Patient family support

Full Job Description Position Summary:

At Baptist Health, our mission is to improve the health and quality of life for the individuals and communities we serve. Baptist Health Brookwood Hospital offers great NEW competitive pay and benefits! Medical, Dental, Vision 403(b) Retirement Savings Plan w/matching Health Savings Account (HSA) Flexible Spending Account (FSA) Paid Time Off (up to 5 weeks to start) Life Insurance Extended Leave Plan (ELP) Family Care (childcare, elder care, pet care) Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt ALL benefits start on day one! A Brief Overview The Guest Services Representative is responsible for providing exceptional service to patients and guests to ensure a positive experience within a hospital setting. This role involves greeting guests, handling inquiries, resolving concerns, and assisting with various guest needs. The ideal candidate is friendly, professional, and dedicated to maintaining high standards of hospitality. Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. Section 1557 Non-Discrimination The Office for Civil Rights (OCR) enforces Section 1557 of the Affordable Care Act (Section 1557), which prohibits discrimination on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, gender identity, and sex characteristics), in covered health programs or activities. 42 U.S.C. 18116. Company is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

Responsibilities:

Core Responsibilities:

• Greets and welcomes guests promptly upon arrival
• Assists guests with check-in procedures by providing visitor badge
• Displays a caring attitude as well as sensitivity to the needs/concerns of customers
• Escorts guests to their in-hospital destinations as needed.
• Responds to guest/team members' inquiries and requests in a timely manner
• Maintains current knowledge of hospital personnel, departments, and their locations in order to assist guests in a timely manner
• Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.

Administrative Tasks:

• Maintains accurate records of guest interactions
• Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Care Management, and Home Health.
• Assists Care Management with transportation and hotel /flight arrangements for patients and their families.

Communication:

• Communicates effectively with guests, team members, and management
• Keeps the leadership team informed of any significant issues or unusual situations

General Duties:

• Presents a professional image in dress, hygiene and communications skills.
• Maintains reasonably regular, punctual attendance consistent with Baptist Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Ability to work in a fast-paced environment with minimal supervision.
• Demonstrates flexibility with work schedule by adapting hours and shifts to meet business needs, including evenings, weekends, and holidays as necessary.
• Maintains compliance with all Baptist Health policies and procedures.

Attends in services/meetings as required. Completes all mandatory education. Assumes the responsibility for professional growth and development Other duties as assigned.

Qualifications:

High School diploma or equivalent preferred. Two (2) years of experience in a customer service setting