Front Office Lead Courtyard Huntsville

• University Drive Huntsville, AL Job Details Full-time Up to $19 an hour 19 hours ago Benefits Paid time off Qualifications Hotel and accommodations payment processing Cash amount verification Proactive hotel and accommodations guest assistance Operator switchboards Customer relationship building Hotel policy compliance Maintaining an organized workspace Phone communication Greeting customers Cash drawer securing Credit card payment processing Hotel public area cleaning Cash register operations Customer engagement Property management systems (PMS) Stocking Telephone systems Clean workspace maintenance Communication skills Entry level Office phone management Full Job Description Your Hospitality Career Starts Here•Join the Front Office Dream Team at Courtyard Huntsville!

Be the Smile That Starts Every Great Stay

• Now Hiring Guest Service Ambassador!

Love People? Thrive on Energy? Courtyard Huntsville Wants You at the Front Office! Perks travel perks, insurance, paid time off, paid uniform We currently have an opening for a Front Office Lead. Dynamic individuals who are team players and are looking to join a positive environment are encouraged to apply. Key attributes and responsibilities of the position include: Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism Upscale and Premium Marriott Experience a plus! Demonstrates good communication skills and helps ensure optimum communication between all guests, all shifts, departments, and management Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages Observes safe cash handling procedures required by company policy and is responsible for the cash drawer, cash, and credit card information transactions for the shift Takes and records advance reservations accurately and confirms requests Maintains a clean and organized lobby and front desk area including restocking coffee and amenities

Qualifications:

Experience in other hotels or a comparable service industry dealing with customers Detail oriented, tech savvy, and results-driven Prior PMS system experience a plus!