POSITION PROFILE

: Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

ESSENTIAL JOB FUNCTIONS

: Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions Smile and greet guests in a welcoming manner, as the first point of contact Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio Verify guest details to ensure accuracy of name, type of payment, rate, and market segment Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, etc Manage phone activity including providing general knowledge to callers Cancel room reservations according to procedures Walk customers in a professional and courteous manner according to procedures Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms Other duties as deemed necessary by the

General Manager Job Type:

Full-time Pay:

$14.00 - $16.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person