A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Hotel Front Desk Guest Services Representative Company:
Extended Stay America - Mobile Springhill We are seeking a dependable, professional, and guest-focused Front Desk Guest Services Representative to join our team. The ideal candidate will provide excellent customer service while efficiently handling reservations, payments, guest concerns, and daily front desk responsibilities. Bilingual candidates are encouraged to apply.
Qualifications:
Must have at least two years of consistent hotel front desk experience. Experience working at an Extended Stay America property is preferred but not required. Must be available to work weekends and holidays. Must be dependable, punctual, and able to work scheduled shifts consistently. Must have excellent communication, customer service, and problem-solving skills. Must be comfortable using computers, hotel reservation systems, email, and basic office equipment. Must be able to work independently and remain professional in challenging situations. Must be able to accurately credit card payments, and guest information.
Primary Responsibilities:
Welcome guests and provide professional, courteous service. Complete guest check-ins, checkouts, reservations, and room assignments. Answer telephone calls and respond to guest questions and requests. Process payments, deposits, and extensions accurately. Verify identification, payment authorizations, and reservation details. Communicate hotel policies, office hours, and limited extended-stay amenities clearly. Address guest concerns promptly and notify management when assistance is needed. Maintain accurate records, shift notes, and guest account information. Monitor room inventory and communicate with housekeeping and management. Keep the front desk and lobby clean, organized, and professional. Follow all company policies regarding guest privacy, safety, key control, and payment security. Identify and document potential business and sales leads. Complete assigned administrative duties and shift checklists.
Schedule:
This position requires flexible availability, including weekends and holidays. Applicants must be able to report to work on time and work assigned shifts consistently. If you are experienced, dependable, and committed to delivering excellent guest service, we encourage you to apply. How to Apply Apply within through Indeed or in person
