Job Overview We are seeking an energetic and dedicated Front Desk Agent to be the welcoming face of our hospitality team. In this vital role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. Your enthusiasm and professionalism will set the tone for our guests' stay, creating a positive and memorable impression. This position offers an exciting opportunity to showcase your hospitality management skills, guest relations expertise, and multilingual abilities in a dynamic resort or hotel environment. Duties Greet guests warmly upon arrival, providing a friendly and professional check-in experience Manage multi-line phone systems with excellent phone etiquette, handling inquiries efficiently Assist guests with reservations, cancellations, and modifications using hotel management software Provide information about hotel amenities, local attractions, and guest services to enhance their stay Handle guest requests promptly, resolving issues with a positive attitude and professionalism Maintain guest records, update profiles, and ensure data confidentiality at all times Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction Support guest relations efforts by addressing concerns proactively and following up as needed Qualifications Proven experience in hospitality or hotel front desk operations is preferred Strong customer service skills with the ability to handle diverse guest needs confidently Knowledge of hotel management systems and multi-line phone systems is a plus Excellent communication skills, including phone etiquette and interpersonal rapport-building Previous hotel or resort experience is advantageous but not mandatory; enthusiasm for hospitality is key Join us to deliver outstanding guest experiences in a lively environment where your hospitality expertise can shine! We value energetic professionals who thrive on creating welcoming atmospheres and fostering memorable stays.

Pay:

$14.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Vision insurance

Work Location:

In person