Job description: Job Overview We are seeking a friendly, professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming atmosphere and delivering exceptional guest services. This role requires excellent communication skills, a strong understanding of hospitality management, and the ability to handle multiple responsibilities efficiently. Bilingual abilities and hotel management experience are highly valued to enhance guest relations and streamline operations at our resort or hotel property. Duties Greet guests warmly upon arrival and assist with check-in and check-out procedures Manage multi-line phone systems with professionalism and courtesy using proper phone etiquette Handle guest inquiries, reservations, and requests promptly to ensure guest satisfaction Maintain accurate records of guest information and billing details Provide information about hotel amenities, local attractions, and services to enhance guest experience Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations Manage guest complaints or issues with tact and professionalism, aiming for quick resolution Assist with night audit procedures when required to ensure financial accuracy and reporting Uphold high standards of guest relations and hospitality management throughout all interactions Experience Previous experience in hotel management or front desk operations preferred Strong background in customer service within the hospitality industry is essential Multilingual skills or bilingual proficiency are highly desirable to serve diverse guests effectively Familiarity with front desk systems, multi-line phone systems, and night audit procedures is advantageous Knowledge of resort or hotel operations, including guest services and guest relations best practices, is beneficial Demonstrated ability to handle high-pressure situations with professionalism and courtesy Benefits Employee discount Flexible schedule Free parking Health insurance Paid time off Join our team to provide outstanding hospitality experiences while developing your career in the vibrant hotel industry.

Job Type :

Full-time Pay:

From $17.00 per hour

Job Type:

Full-time Pay:

From $17.00 per hour

Benefits:

Employee discount Flexible schedule Free parking Health insurance Paid time off

Work Location:

In person