At the Hilton Garden Inn Phoenix Airport, our staff members are part of a cohesive team whose goal is to achieve complete guest satisfaction. Ideal candidates are service-focused team players with the desire to exceed guest expectations. Energetic and enthusiastic personalities are required. Our company offers excellent benefits including medical, dental, and team member travel discounts for all full-time employees. At this time, we are only offering part-time positions, with the opportunity to transition to full-time in the future. Experience with PEP is a plus. Checking guests in and out of the hotel in an efficient, courteous, and professional manner Ensuring that special requests are noted and fulfilled Interacting with hotel associates in a professional manner and assisting other departments with necessary information Answering the telephone in a professional manner and assisting guests with any questions, directions, etc. Managing and resolving all guest complaints and compliments in a professional and courteous manner Listening and responding to guest inquiries using a positive, clear speaking voice Maintaining an up-to-date working knowledge of all property amenities as well as any special events Control and secure cash and cash equivalents for property according to cash handling policy and procedures Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures

Job Requirements:

Detail-Oriented Strong computer skills Pleasant telephone demeanor Ability to handle stressful situations in a calm, professional manner Be able to communicate clearly and directly with guests using a positive, clear speaking voice Can work varying schedules that may include evenings, nights, weekends, and holidays Ability to stand during the entire shift Able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Job Type:

Part-time Pay:

From $17.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Referral program Vision insurance

Experience:

Hotel:

1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Relocate:

Phoenix, AZ 85040: Relocate before starting work (Required)

Work Location:

In person