Night Audit Guest Services Agent

• Four Points by Sheraton Yuma Exciting news!

A fantastic job opportunity for a full time Night Audit Guest Services Agent has just opened up in Yuma AZ at the Four Points by Sheraton Yuma! The Night Audit Guest Service Agent will be responsible for welcoming our guests and verifying all information during the check-in/check-out process. In this role, accuracy and accountability are key. This is the ideal position for someone who shines in guest service, has excellent attention to detail, is skilled in problem resolution, and enjoys working in a fast-paced environment. The successful candidate should be focused on providing professional service and creating a memorable stay through personalized guest experiences. We're looking for individuals who want to help shape the guest experience and who are passionate, driven individuals with a friendly, outgoing attitude.

Job Requirements:

Welcome guests in a friendly, prompt and professional manner, recognizing Marriott Bonvoy Members as well as returning guests

• Able to work from 11pm
• 7am daily. Available Weekdays and Weekends. Perform nightly audit and financial reconciliation tasks
• Reconcile daily transactions, balance cash and credit card activity, and prepare next-day financial reports using computerized systems to a high degree of accuracy. Register guests and manage overnight front desk operations
• Check in late arrivals, handle reservations and departures, and respond to guest inquiries and concerns in person, over the phone, via email or other digital messaging platforms. Ensure guest safety and enforce hotel policies during overnight hours
• Monitor property activity, enforce access policies, and report safety/security concerns to management as required. Provide excellent customer service and address guest needs
• Assist guests with requests, process payments, provide information about hotel services and local area, and resolve issues professionally.

Qualifications and Education Requirements:

High school diploma Computer literacy, math skills, and knowledge of word processing software Guest / customer service experience

Preferred Skills:

Excellent interpersonal skills Strong organizational skills and ability to identify errors in records Ability to handle stressful situations calmly and effectively Ability to multitask Strong written and verbal communication skills Good time management and organizational skills Conflict resolution skills Patience and good listening skills Proven experience as a Guest Service Agent or in a similar role, preferably in the hospitality industry is considered an asset Certificate or diploma in hospitality is considered an asset What We offer: Competitive starting wages Participation in health insurance plan and dental insurance plan On the job training and uniforms are provided. A collaborative team environment with potential to grow within the organization Leadership team that fosters a positive work culture, who will support you rather than boss you Regular team functions, Monthly employee appreciation celebrations to celebrate our most valuable assets (our people), and an associate breakroom with Free Coffee/Tea Marriott Employee Room Discounts and Employee Discounts on F&B are available when you travel to any one of our 9000 hotel destinations worldwide

Pay:

$16.85 per hour

Benefits:

401(k) Employee discount Health insurance Paid time off

Work Location:

In person