The Rio Sands Hotel located in Aptos is currently looking for an experienced Front Desk Clerk for our 3 pm to 11 pm shift to join our team! Our ideal candidate is reliable, responsible, customer service oriented, and enthusiastic to learn. Full-time preferred. We also have a PT opening for on-site coverage 2 nights a week. Job duties include, but are not limited to the following:

• Answering phones, giving information about the hotel and area
• Booking reservations and mailing confirmations to guests
• Handling guest check ins and check outs
• Collecting money from guests (deposits and balance upon arrival). Cash or credit card
• Daily record keeping of guest account
• Reconciliation of cash drawer
• Coordinating guest room housekeeping
• Recording maintenance work orders
• Recording Lost and Found items
• Keeping office clean
• Assist Front Desk Manager in day-to-day functions of hotel business
• Ensure that the lobby area is clean, neat and free of clutter
• Provide excellent customer service by maintaining a consistent pleasant and professional demeanor Please submit or drop off your resume if you think that you would be a good fit. We look forward to hearing from you! Qualifications
• Customer service experience in a hospitality setting
• Front desk or hotel experience preferred
• Strong communication skills and phone etiquette
• Ability to handle guest inquiries and requests efficiently
• Familiarity with multi-line phone systems
• Knowledge of guest relations and providing excellent service

Job Types:

Full-time, Part-time Pay:

From $16.90 per hour

Benefits:

401(k) Health insurance

Work Location:

In person