A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
The Ballard Inn are looking for a front desk clerk for a luxury boutique hotel. We are looking for a reliable, energetic person, who can multitask. A team player, who is also a critical thinker and quick learner. Responsibilities include but are not limited to: A Front Desk Agent is responsible for taking reservations and attending to the needs of guests.
This position reports to:
Regional Manager / Front Office Supervisor Responsibilities include but are not limited to: Strives to ensure guests are 100% satisfied Answers reservation calls and responds to email requests Coordinate guest reservation information according to computer system and policies Process payments, guest charges and reconcile accounts Make necessary corrections to guest accounts Provide information to guests and potential guests about Inn policies, services and amenities Respond to requests from guests for assistance and information about the local area (e.g. directions, places to eat) Inform Housekeeping on room status/availability. Resolve guest concerns in a timely manner Ensure Management is kept current on property issues, guest concerns, etc. Completes daily reservation and lobby duties as designated on sign-off lists. If opening or closing, ensure that Inn is properly opened and securely closed according to procedures. Detailed knowledge of the property (i.e. features of each guest room, guest services, basic history, etc.) Always professional, polite and courteous when around or approached by guests or staff Maintains a clean working environment at all times Resolves or refers guest complaints to management Adheres to company policies and procedures as outlined in the Employee Handbook, training manuals, training sessions, property signage and state and federal laws and regulations Adheres to company's attire and grooming requirements at all times Punctual punching in and out for scheduled work shifts and meetings Reports deficiencies in a timely manner to appropriate manager or staff Attends company meetings and training sessions as required Responds to "on-call" situations
TEAM WORK
Performs extra duties as assigned A team player who cooperates with supervisors and colleagues Maintains positive working attitude when performing duties
QUALIFICATIONS
Hospitality experience preferred. Able to work a flexible schedule, including nights, weekends and holidays Minimum education requirement - H.S. Diploma Ability to communicate effectively with guests, management and staff both verbally and in writing Excellent organizational and leadership abilities Ability to use the following technology: computer, proprietary reservation system Excellent English skills. Fluency in other languages a plus but not required. Exert physical effort in transporting up to 25 pounds.
Ability to use hospitality-related equipment:
computer's, coffee maker, washer/dryer Ability to do repetitive physical movements including walking, climbing stairs, standing, bending, typing, lifting, etc., is required by position Must have dependable transportation to/from work We are an Equal Opportunity Employer without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other protected status'
Work Location:
Multiple locations
Work Remotely No Job Type:
Full-time Pay:
$18.00 - $20.00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Education:
High school or equivalent (Preferred)
Experience:
Hotel Experience:
1 year (Preferred)
Front Desk:
1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred)
