Front Desk Agent - Doubletree by Hilton Berkeley Marina

Front Desk Agent - Doubletree by Hilton Berkeley Marina DoubleTree Berkeley Marina California Berkeley, CA Job Details $22.19 an hour 18 hours ago Qualifications Computer literacy High school diploma or GED Full Job Description Key Responsibilities Greet and welcome guests in a friendly, professional, and courteous manner Perform guest check-in and check-out procedures accurately and efficiently Verify guest information, process payments, and obtain proper authorizations, including incidental holds Manage room assignments, reservations, and modifications using the property management system (PMS) Respond promptly to guest inquiries, requests, and concerns, ensuring timely resolution Maintain knowledge of hotel services, amenities, and local attractions to assist guests Coordinate with housekeeping, engineering, and other departments to ensure guest satisfaction Handle cash, credit card transactions, and maintain accurate records in compliance with company policies Follow all brand standards, SOPs, and security procedures Maintain a clean, organized, and professional front desk area Support upselling opportunities and promote hotel services when appropriate Qualifications High school diploma or equivalent required Previous customer service or hospitality experience preferred Strong communication and interpersonal skills Ability to multitask and work in a fast-paced environment Basic computer skills; experience with PMS (e.g., OnQ, PEP) preferred Flexible schedule, including weekends, evenings, and holidays Ability to handle confidential information with discretion Core Competencies Customer Focus & Service Excellence Attention to Detail & Accuracy Problem Solving & Conflict Resolution Teamwork & Collaboration Time Management & Organization