Hotel Front Desk Agent

Hotel Front Desk Agent Holiday Inn Express Berkeley Berkeley, CA Job Details Full-time From $19.50 an hour 19 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Flexible schedule Qualifications Computer operation Guest relations Interpersonal skills Computer literacy High school diploma or

GED Full Job Description Job Description:

The ideal candidate is organized, self-motivated, a strong team player, passionate about the hospitality industry, and can deliver legendary guest services.

Major responsibilities include:

• Welcome guests cordially upon check-in.
• Handle all arrivals, registrations, credit approvals, room assignments, and verifications of number of nights and rates.
• Register and check-out guests.
• Post hotel charges.
• Run all necessary desk reports.
• Audit computer at the end of shift.
• Maintain accurate balance of cash throughout the day.
• Count cash turnover to ensure proper amount is turned over from previous shift.
• Count bank at the beginning and end of each shift.
• Accept same day or future reservations when reservations department is closed.
• Maintain a good line of communication from shift to shift.
• Provide a high level of customer service at all times.
• Answer all inquiries politely and enthusiastically.
• Follow up on all due-outs and report to supervisor/manager.
• Handle all complaints/comments attentively and with understanding.
• Actively participate in achieving a safe work environment.
• Perform other related duties as instructed by supervisors.

Qualifications:

• High school degree; college degree a plus.
• A minimum of 1 year experience.
• Excellent communication skills.
• Proficient computer skills.
• Customer service and prioritizing skills.
• Knowledge of the Sacramento Area and surrounding areas.
• Ability to work a flexible schedule based on business needs.

Physical Requirements:

• Ability to stand for long periods of time (which may include an entire shift).

Pay:

From $19.50 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person