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Good Nite Inn
Front Desk Agent
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Based on California data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$37,178 / year median in California
Job Description
Front Desk Agent Good Nite Inn - 3.8 Calabasas, CA Job Details Full-time From $18 an hour 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Retirement plan Qualifications Computer operation Customer service Administrative experience High school diploma or GED Front desk Telephone systems Multi-line phone systems Typing Clerical experience Productivity software Office management Hotel experience Office phone management Full Job Description Company Overview Good Nite Inn is dedicated to providing comfortable, clean, and affordable lodging in some of California's most popular destinations. With multiple locations near renowned attractions, we strive to deliver friendly service and excellent value to every guest who walks through our doors. Job Summary We are seeking an energetic and detail-oriented Front Desk Agent to join our team! In this vital role, you will be the first point of contact for our guests, ensuring a smooth check-in and check-out process while delivering exceptional customer service. Your enthusiasm and organizational skills will help create a welcoming environment that keeps guests coming back. Responsibilities Greet guests warmly and assist with check-in and check-out procedures efficiently. Manage multi-line phone systems to answer inquiries, take reservations, and provide information. Handle guest requests, resolve issues promptly, and support customer support efforts with professionalism. Maintain accurate records through data entry, filing, and proofreading of documents. Use office management skills to organize reservations, manage calendars, and coordinate guest services. Operate computer systems including Google Workspace for administrative tasks. Ensure the front desk area remains tidy, organized, and welcoming at all times. Requirements Proven office experience with strong clerical skills and familiarity with office management tools. Excellent customer service skills with professional phone etiquette. Bilingual abilities are a plus to assist diverse guests effectively. Proficiency in computer literacy including Microsoft Office Suite, Google Workspace, data entry, and typing skills. Experience with multi-line phone systems and office equipment such as printers and fax machines. Strong organizational skills with the ability to multitask efficiently in a fast-paced environment. Previous experience in hospitality strongly desired. Join us as a Front Desk Agent and be part of a vibrant team committed to delivering memorable guest experiences!