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OH
Omni Hotels & Resorts
Group Rooms Coordinator | Full Time
Entry-Level JobVerifiedNo experience needed
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$37,178 / year median in California
Job Description
Group Rooms Coordinator | Full Time Omni Hotels & Resorts
- 3.
Group Rooms Coordinator Overview:
Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager and Director of Revenue Management in managing the department's day to day activities.Responsibilities:
Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates. Attend weekly group pick-up meetings. Run group arrivals lists daily for future arrival dates, and no-show reports daily. Check for duplicate reservations- by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests. Check for group reservation errors
- and contact caller of the reservation or group contact accordingly to obtain and verify information. Report to the Reservations Manager and the Director of Revenue Management. Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing
- according to contract and email history.
Qualifications:
Knowledge of four-diamond / four-star customer service standards Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred) Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred) Previous experience using passkey, nomadixcms, and iMeeting planner app (preferred) Proficient computer skills on Microsoft Office, Excel, and Word. Excellent and professional communication skills. Highly detailed, and able to maintain excellent organizational skills- while working in a fast pace environment.