Front Desk Agent-PT Holiday Inn Diamond Bar Diamond Bar, CA Job Details Part-time $17.50 - $18.00 an hour 19 hours ago Benefits Employee discount Qualifications Bilingual Resort experience Interpersonal skills Multilingual OPERA Full Job Description Job Overview We are seeking an energetic and customer-focused Part-Time Front Desk Agent to join our hospitality team! In this dynamic role, you will be the welcoming face of our property, ensuring every guest receives exceptional service from check-in to check-out. Your enthusiasm and professionalism will create a positive first impression, setting the tone for a memorable stay. This position offers a fantastic opportunity to develop your hospitality management skills while working in a lively, guest-centric environment. The ideal candidate is multilingual or bilingual, possesses strong communication skills, and has a passion for delivering outstanding guest services. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional check-in experience using property management systems (PMS) such as OPERA or similar platforms Manage guest reservations efficiently, utilizing hospitality reservation systems and ensuring accuracy in booking details Handle all phone communications with excellent phone etiquette, addressing inquiries promptly and courteously Assist guests with their needs during their stay, including providing information about hotel amenities, local attractions, and emergency procedures Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are resolved swiftly Maintain accurate records of guest interactions, check-ins, check-outs, and incident reports in compliance with hotel policies Skills Proven experience in hospitality front desk operations within hotel or resort environments Strong customer service skills with the ability to problem-solve effectively and communicate clearly with diverse guests Multilingual or bilingual abilities to serve an international clientele better Familiarity with property management systems (PMS), especially OPERA or similar platforms used in hotel management Knowledge of hotel emergency procedures and guest relations best practices Excellent phone communication skills coupled with professional phone etiquette Experience with hotel experience, including resort settings preferred but not required Ability to handle guest complaints diplomatically while maintaining a positive attitude Join us and be part of a vibrant team dedicated to creating memorable experiences for every guest! We value energetic individuals who thrive on delivering exceptional hospitality services and are eager to grow their careers in the hospitality industry. All roles are paid positions that support your professional development while contributing to our welcoming environment.

Pay:

$17.50 - $18.00 per hour Expected hours: 16.0 - 24.0 per week

Benefits:

Employee discount

Work Location:

In person