Front Desk Agent

Front Desk Agent Escondido, CA Job Details Full-time $18.50 - $18.75 an hour 22 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Qualifications Serving Retail sales transactions Computer operation Property management tools Maintaining an organized workspace Spirits experience Word processing Computer literacy Greeting customers Processing cash transactions Credit card payment processing Hotel customer satisfaction operations Stocking Deposits Productivity software 1 year Clean workspace maintenance POS systems Entry level Customer complaint resolution Client interaction via phone calls

Full Job Description Benefits:

Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Paid time off Vision insurance Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; providing information and customer service to guests and visitors of the hotel; and preparing and serving beverages in accordance with hotel bar standards and responsible alcohol service guidelines. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in a prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints and makes appropriate service recovery gestures to ensure total guest satisfaction. Prepares and serves beer, wine, and other approved beverages in accordance with hotel standards and local laws. Maintains cleanliness and organization of the bar area, including stocking supplies and monitoring inventory levels. Verifies guest identification and ensures responsible alcohol service at all times. Processes bar transactions accurately through the POS system and charges to guest folios when applicable. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours. Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management systems. Previous bartending or food & beverage experience preferred. Knowledge of responsible alcohol service and ability to obtain any required certifications (e.g., TIPS or equivalent).

Benefits/Perks Excellent benefits include:

Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.