Front Desk Agent -Night Shift Inland Empire Hotel Management LLC Fontana, CA Job Details Part-time $17.00 - $18.50 an hour 1 hour ago Benefits 401(k) Paid time off Employee discount Qualifications Customer records maintenance Hotel and accommodations payment processing Maintaining an organized workspace Phone communication Greeting customers Client inquiry handling Mops Processing cash transactions Simple food item preparation Credit card payment processing Hotel room assignment management Buffet setup Organizational skills Hospitality housekeeping Cleaning messes in dining areas Receptionist experience within hospitality industry Hospitality online booking platforms 1 year Hotel and accommodations guest complaints handling Suggestive selling Travel planning software Communication skills Entry level Customer data entry

Full Job Description Benefits:

401(k) Employee discounts Paid time off Benefits/Perks 401(k) Employee Discounts Competitive Compensation Full job description We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Must be available to work all shifts including swing shifts and graveyard shifts, they are from 3 PM

TO 11 PM AND 11 PM TO 7 AM. WEEKENDS ARE REQUIRED.

Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Cash Handling experience Set up breakfast room Prepare food items Keep lobby, restroom, breakfast area and other areas clean and organized Mop lobby Other responsibilities may not be listed, agent will be trained Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Choice Advantage Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills

Job Type:

Full-time Pay:

$17.00 - $18.00 per hour Expected hours: 40 hours per week

Schedule:

8 hour shift Days vary Night shift Overnight shift Overtime Weekends and holidays

Experience:

Customer service: 2 years (Preferred) Hotel experience: 1-2 years Will only consider hotel experience applicants