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HG
Hilton Garden Inn Fresno
Front Desk Agent
Entry-Level JobVerifiedNo experience needed
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Based on California data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$37,178 / year median in California
Job Description
Job description We are seeking enthusiastic Front Desk Agents to join our soon-to-be opened Hilton Garden Inn Fresno. If you enjoy creating positive guest experiences and thrive in a fast-paced hospitality environment, we want to hear from you. Position Summary The Front Desk Agent is the first and main point of contact for guests and is responsible for delivering exceptional, courteous, and professional service before, during and after the guests' stays in alignment with Hilton and RAMM Hotel Development LLC standards. This role ensures each guest has a seamless and comfortable stay from arrival to departure. Key Responsibilities Welcome guests and efficiently manage check-ins and check-outs Process reservations, modifications, and cancellations in the system Handle guest inquiries, concerns, and requests with professionalism and urgency Accurately process payments, room charges, and transactions Promote and enroll guests in Hilton Honors programs Handle housekeeping assignments and update rooms status in timely manner Coordinate with housekeeping and maintenance to support guest needs Maintain a clean, organized, and professional front desk area Ensure compliance with hotel safety, security, and QA standards Assist guests with luggage, transportation, and guest services as needed Maintain the Shop cleaned, fully stocked and setup at all time Assist other departments when required Perform additional duties as assigned by management Qualifications Previous hotel or customer service experience preferred Strong communication and interpersonal skills Ability to multitask and remain composed in a fast-paced environment Basic computer skills; hotel systems experience (PEP preferred) Professional appearance and reliable attendance Holding FirstAid/CPR and RBS certifications is a plus. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25-30 pounds. You will also lift or move up to 50 pounds occasionally. You must also be able to stand and walk for an entire shift and perform repetitive motions. Benefits Competitive hourly pay Paid sick time and holiday pay (where applicable) Hilton Team Member Travel Program (discounted stays worldwide) Growth opportunities within our organization