Hotel Front Desk Agent Courtyard by Marriott Fresno Downtown Fresno, CA Job Details Part-time | Full-time $17 - $21 an hour 13 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Employee discount Qualifications Computer operation Guest relations Customer service Processing cash transactions English Making change Computer skills Preventing cash discrepancies Full Job Description Job Summary The Guest Service Representative is a member of the Front Office team, the central Hub of the Hotel.

Responsibilities include:

maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate great computer competency skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a

MUST. DUTIES AND RESPONSIBILITIES

This position is responsible for: handling guest registration and room assignments, accommodating special requests whenever possible; handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, sales, in-house events, directions, local attractions, check cashing, safety boxes, etc.; canceling room reservations according to procedures; and any other duties, as assigned.

Qualifications Include:

(not limited to) Previous Marriott customer/guest service experience is required. Previous experience in a similar position or within a hotel preferred. Excellent communication skills both verbal and non-verbal. Guest service oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude. Excellent phone etiquette & computer literacy. Ability to read & speak English. Previous cash handling experience preferred. Fosse Experience or related Hotel PMS Experience.

Job Types:

Full-time and Part-Time Embark on a rewarding career where your energy, hospitality expertise, and dedication make every guest's stay extraordinary!

Pay:

$17.00 - $21.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Vision insurance

Experience:

Hotel:

1 year (Preferred) Ability to

Commute:

Fresno, CA 93721 (Preferred)

Work Location:

In person