Hotel Front Desk Agent Embassy Suites by Hilton Los Angeles/Glendale Hotel - 3.7 Glendale, CA Job Details Full-time $25 an hour 13 hours ago Benefits Free parking Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Employee discount Life insurance Food provided Qualifications Microsoft Word Teamwork Microsoft Excel Proactive hotel and accommodations guest assistance Hotel and accommodations guest luggage handling Processing cash transactions Hotel and accommodations guest inquiries High school diploma or GED Receptionist experience within hospitality industry Hotel and accommodations guest issue escalation Hotel and accommodations guest complaints handling Hotel experience Full Job Description

OBJECTIVE

A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

DUTIES & REPONSIBILITIES

Welcome guests in a friendly, prompt, and professional manner. Provide warm, knowledgeable assistance to guests to ensure an effortless and memorable experience Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Promote teamwork and quality service through daily communications and coordination with other departments. Perform other duties as assigned

QUALIFICATIONS 2

years of Hotel Front Desk Agent Experience Required High School diploma or equivalent required; College coursework in related field helpful. Computer knowledge of Excel and Word Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays.

BENEFITS

Medical, Dental & Vision Insurance Life Insurance 401(k) Paid Time Off Employee Assistance Program (EAP) Employee Discounts on Hotels, Travel, Tickets, & Auto Complimentary On-Shift Meals

SCHEDULE & SALARY

Full-time, 40 hours per week

Salary:

$25.00 / hr In-person role at Embassy Suites by

Hilton Glendale, CA Job Type:

Full-time Pay:

$25.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Food provided Free parking Health insurance Life insurance Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Hotel:

1 year (Preferred)

Front Desk:

1 year (Preferred)

Work Location:

In person