Front Desk Agent Fairfield Inn Stockton Lathrop Lathrop, CA Job Details Full-time $17.00 - $17.50 an hour 8 hours ago Benefits Paid time off Qualifications Computer operation Teamwork Stress management Conflict management Patience Full Job Description Front Desk Agent - FULL TIME The Front Desk Agent serves as a brand ambassador for Fairfield Inn by Marriott, delivering a consistent, welcoming, and efficient guest experience aligned with Marriott service standards. This role is accountable for maintaining professionalism, accuracy, and urgency in all guest interactions while supporting overall hotel performance and guest satisfaction scores. Key Responsibilities Welcome and acknowledge every guest with eye contact, professionalism, and Marriott brand service standards Complete accurate check-in and check-out procedures, reservations, and payment processing Proactively resolve guest concerns and escalate issues appropriately when needed Maintain cleanliness and organization of the front desk and lobby areas Communicate effectively with housekeeping, maintenance, and leadership to ensure room readiness and operational flow Follow all cash-handling, safety, and security procedures without exception Maintain strong attendance, punctuality, and accountability for assigned shifts Support team members and contribute to a positive, respectful workplace culture Performance Expectations & Accountability Uphold Marriott service culture and guest satisfaction goals Maintain accuracy in reservations and financial transactions Demonstrate reliability, teamwork, and professionalism at all times Qualifications Customer service or hospitality experience preferred Strong communication and conflict-resolution skills Ability to multitask and remain calm under pressure Basic computer knowledge and willingness to learn hotel systems Flexible schedule including weekends and holidays

Job Type:

Full-time Pay:

$17.00 - $17.50 per hour

Benefits:

Paid time off

Work Location:

In person