A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Los Altos, CA Job Details $22 an hour 16 hours ago Qualifications Visitor query response Hotel and accommodations payment processing Proactive hotel and accommodations guest assistance Hotel policy compliance Phone communication Inventory management Greeting customers Processing cash transactions Answering guest questions Mail distribution Security system Hotel room assignment management Mail management Hotel emergency procedures Security systems Telephone systems Mail processing Hotel safety procedures Entry level Office phone management Full Job Description 1. Check guests in and out of the hotel. Make future reservations when necessary 2. Post valet charges and other miscellaneous charges to guest accounts 3. Administer hotel guest payment policies 4. Handle hotel phone system, transfer calls. Take messages for guests as well as hotel staff 5. Take, modify and cancel guest reservations, inputting same into PMS, noting any special requests 6. Assist in the verification, balancing and revenue maximization of hotel's room availability 7. Coordinate with other departments to fulfill guest special requests 8. Communicate hotel facilities and services to guests at check-in 9. Always have a friendly and welcoming demeanor when interacting with our guests over the phone and in person 10. Use the
L.E.A.R.N
Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, React, Notify) 11. Answer guest questions regarding local area facilities 12. Responsible for shift cash transactions 13. Responsible for following hotel's cash handling procedures 14. Responsible for maintaining hotel key security system 15. Responsible for the proper administration of key control for issued keys 16. Responsible for the proper administration of keys left by guests 17. Administer guest safe deposit boxes 18. Fill out maintenance work orders and deliver to supervisor/manager or designated area in a timely manner 19. Responsible for knowing all hotel emergency procedures 20. Follow all hotel safety guidelines and requirements 21. Responsible for following all hotel quality assurance standards for department 22. Bring all lost and found items to the supervisor's or manager's office for logging and storage 23. Accommodate guest special requests courteously 24. Answer guest questions regarding hotel and local area facilities 25. Inform housekeeping of vacant dirty suites as they become available upon checkout 26. Update room status as housekeeping notifies the desk of changes 27. Read and communicate clearly 28. Distribute mail to guest boxes as well as to hotel staff 29. Notify Supervisor, Operations Manager, AGM or General Manager of any problems with front desk supplies and/or equipment 30. Maintain an inventory of special guest service items such as roll-aways, cribs, irons, etc. 31. Track status of guestrooms used for tours and status of guestrooms in maintenance 32. Notify housekeeping and maintenance of any reported problems with guestrooms or grounds 33. Carry out any reasonable request by management that I am capable of performing Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all of these functions within the required safety guidelines and expectations.
