We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has excellent communication skills, a strong work ethic, and a commitment to guest satisfaction. Experience with Night Audit a plus. This position is split Evening and Overnight shifts. Weekend availability is required.

Hotel Front Desk Agent Responsibilities:

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates and special requests. Park guest's vehicles who are utilizing valet services.

General bookkeeping:

ensure all hotel guest account information is accurate and up-to-date Mitigate customer complaints as needed

Hotel Front Desk Agent Qualifications:

Ideally, at least 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred. Excellent time management skills, organizational skills, customer service skills, and interpersonal skills Comfortable taking telephone calls and mitigating stressful situations

Pay:

From $22.50 per hour Expected hours: 37.5 per week

Benefits:

Health insurance Paid time off

Language:

Spanish (Preferred) Shift availability: Overnight Shift (Required) Night Shift (Required) Day Shift (Required)

Work Location:

In person