Part Time Hotel Night Auditor / Front Desk Associate (Night Shift)

RAMADA INN HOTEL - 3.7

Marina, CA Job Details Part-time $17 - $19 an hour 6 hours ago Benefits Employee discount Flexible schedule Qualifications Customer communication In-person customer service Full Job Description The Ramada Inn Marina is seeking a Part Time Night Auditor who can work two nights week. Night Auditors must be able to assist throughout all stages of the guests' stay, acting as the main point of contact in a professional friendly manner. Providing all front desk services to hotel guests, including but not limited to guestroom sales, reservations, room assignment activities, cashiering, handling guest requests, assistance in resolving complaints, and providing information and concierge services. Hotel experience is preferred but not required; experience in customer service is required. All candidates must be available to work weekdays and weekends. Hotels are a 24/7/365 business, so applicants must be prepared to work ALL weekends & holidays. Who Will Be Successful In This Position? Someone who can strike up a conversation with anyone A person who has had prior customer service or guest service experience and wants a job they can grow into a career Someone who describes themselves as a "can do" person A person with a flexible schedule and can work both weekends and week days especially Saturday and Sunday and all

Holidays Position Profile:

Responsible for providing quality guest service as it pertains to checking in/out of hotel guests Responds to guest requests to ensure needs are met Answers telephones; takes hotel reservations; and provides concierge services in a gracious and professional manner. Resolve customer complaints Fold towels and pillowcases

Requirements:

1. Previous customer service experience 2. Proven ability to deliver superior customer service. 3. Excellent communication skills 4. Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once. 5. Schedule flexibility to various shifts weekdays and weekends, especially holidays

Pay:

$17.00 - $19.00 per hour

Benefits:

Employee discount

Work Location:

In person