Guest Service Representative | Full and part-time positions available! Join Our Family-Oriented Team at Ayres Suites Mission Viejo! At Ayres Hotels, we take pride in providing a "home away from home" for all our guests by presenting a clean, comfortable, and welcoming environment. Everything we do is guided by our motto: We Care About People, We Value Teamwork, and We Deliver Results. We're currently seeking a reliable and detail-oriented Guest Service Representative who enjoys being part of a supportive, team-focused workplace.

JOB SUMMARY

The primary duties of the Guest Service Representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner the Ayres Way.

ESSENTIAL DUTIES AND RESPONSIBILITIES

: Other job duties may be assigned. Procedures including but not limited to posting all charges, and counting/ securing assigned bank. Maintain the security of cash, credit card transactions, and guest information. Accurately process all cash and credit card transactions in accordance with front office Balance the computer system posting against the department balances and supporting documentation to ensure accuracy. Complete daily auditing, balancing, and closing procedures accurately and efficiently. Run all audit reports. Complete reporting requirements including daily report. Accurately manage cash drawer and credit card system. Managing front desk activity and handling guest check-ins and check-outs in a courteous and pleasant manner. Work in a safe and conscientious manner. Adhere to all safety policies and security procedures, including but not limited to securing doors during appropriate hours. Make reservations as needed both in person and over the phone and ensuring to provide accurate hotel rates and information with proper phone etiquette. Register guests and issue room keys to registered hotel guest Conduct self in a friendly and attentive manner during all guest encounters. Operate phone system in, at times, a fast-paced environment. Communicate pertinent shift information to the next shift and direct supervisor. Maintain guest confidentiality. Knowledge, understanding, and adherence to Company Core Values and Mission Statement. Responsible for working in a safe and conscientious manner. Adhere to all safety policies and procedures.

SKILLS AND QUALIFICATIONS

Possess a positive, outgoing and friendly personality. Ability to provide excellent guest service. Excellent active listening to understand the individual needs of each guest. Must have the ability to identify and overcome a problem. Exercise good judgment and be a clear thinker in pressure situations. Ability to focus attention to detail. Team player. Flexible working hours. Ability to apply time management skills. Guest service experience in the hospitality industry or equivalent, preferred The Company adheres to all applicable wage and hour laws, including meal periods, rest periods and overtime.

Benefits:

We believe in taking care of our team! After an initial waiting period, those hired into full or part time positions are eligible for a competitive benefits package that includes the following: Health Insurance

• Medical and Dental Coverage Options ( Full time benefit ) Basic Life and AD&D Insurance at no charge if enrolled in Medical Plan ( Full time benefit ) Vision Discount Plan if enrolled in Dental Coverage ( Full time benefit ) Flexible Spending Account ( Full time benefit ) 401(k) Retirement Plan with employer match Travel Assistance Program Employee Assistance Program Hotel guest room discounts Entertainment discount program ZayZoon•Earned Wage Access Holiday pay Vacation pay Paid sick leave Incentives Plus, more!

Ayres Suites Mission Viejo

• Lake Forest | 28941 Los Alisos Blvd, Mission Viejo, CA 92692 | 9449-455-2545 Ayres offers competitive wages and growth opportunities!

For a complete list of employment opportunities visit us at www.ayreshotels.com Empleador de Igualdad de Oportunidades | Equal Opportunity Employer We Care About People | We Value Teamwork |

We Deliver Results Job Types:

Full-time, Part-time Pay:

From $19.57 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Referral program Retirement plan

Experience:

Hospitality:

1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

In person