Job Summary Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. This energetic role involves delivering exceptional guest services, managing reservations, and ensuring a smooth check-in and check-out process. Your enthusiasm and professionalism will create memorable experiences that keep guests coming back. If you thrive in a fast-paced environment and have a passion for hospitality, this is the perfect opportunity to showcase your skills and grow within the hotel industry. Duties Greet guests warmly upon arrival, providing a friendly and professional check-in experience Manage guest reservations, cancellations, and modifications efficiently using multi-line phone systems Handle guest inquiries with clear communication, demonstrating excellent phone etiquette and guest relations skills Assist guests with their needs during their stay, including room changes, special requests, and local information Conduct night audits to reconcile daily transactions, ensuring accuracy in financial records Maintain a clean and organized front desk area while adhering to hotel policies and procedures Collaborate with housekeeping and maintenance teams to address guest concerns promptly and effectively Skills Proven experience in hospitality management or hotel management roles with a focus on front desk operations Multilingual or bilingual abilities to serve diverse guest populations effectively Strong customer service skills with a friendly, approachable demeanor Knowledge of hotel management software and multi-line phone systems Ability to handle night audit procedures accurately while maintaining attention to detail Excellent communication skills, both verbal and written, with a focus on phone etiquette Experience in resort or hotel environments, emphasizing guest relations and hospitality excellence Availability to work flexible schedules, including evenings, weekends, and holidays This paid position offers an exciting opportunity to develop your career in the hospitality industry. We value energetic individuals who are passionate about creating welcoming environments for our guests. Join us to be part of a vibrant team dedicated to delivering outstanding guest experiences! Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining, and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts, and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

Hotel-Provided Perks:

Health & Wellness Coverage

• Medical, dental, and vision insurance provided through the Union. The company subsidizes these benefits, and once the Union's required work hours are met, your monthly premiums are fully covered. Discounted Stays at Hyatt Hotels
• Travel and stay with ease using exclusive employee rates. Complimentary Meals
• Enjoy free meals during your shift in our on-site cafeteria. Employee Recognition Programs
• We celebrate your contributions and milestones regularly. Referral Bonuses
• Help us grow our team and earn bonuses for successful hires. Employee Assistance Program (EAP)
• Free, confidential support for personal or work-related concerns. Union Benefits (offered through the Union): Life Insurance
• Coverage is provided through the Union to offer peace of mind and financial support for you and your loved ones. Paid Time Off
• Vacation & Sick time hours Sick Leave
• Union-provided sick time ensures you can care for your health when it matters most. 401(k) Retirement Plan
• A Union-sponsored 401(k) is available to help you save for the future with confidence. Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA
• Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.

Background check required. We participate in E-Verify.

Pay:

$23.71 per hour

Benefits:

401(k) Employee assistance program Employee discount Food provided Free parking Health insurance Referral program Application Question(s): What days and hours are you available to work? Are you available to work weekends, evenings, and holidays? Are there any restrictions on your availability?

Experience:

Hotel Front Desk:

1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required)

Work Location:

In person