Job Summary We are seeking a dynamic and enthusiastic Front Desk Agent/Auditor to join our hospitality team. In this pivotal role, you will serve as the welcoming face of our property, ensuring seamless guest experiences from check-in to check-out. Your expertise in hospitality management, guest services, and property management systems will help create a warm, efficient, and professional environment. The ideal candidate is multilingual or bilingual, possesses hotel management experience, and demonstrates exceptional customer service skills. This paid position offers an exciting opportunity to develop your career in the hospitality industry while delivering memorable guest interactions. Responsibilities Greet guests warmly upon arrival, providing exceptional customer service and personalized assistance throughout their stay Manage front desk operations using hotel reservation systems such as OPERA or similar property management systems (PMS) Check guests in and out efficiently while verifying reservations and processing payments accurately Handle guest inquiries via phone communication with professionalism, adhering to excellent phone etiquette and hospitality standards Maintain accurate records through night audit procedures, balancing accounts and preparing daily reports Address guest concerns promptly, utilizing customer service problem-solving skills to resolve issues effectively Enforce hotel emergency procedures when necessary, ensuring guest safety and compliance with safety protocols Assist with guest relations by providing local information, amenities details, and resolving service issues proactively Qualifications Proven experience in hotel management or front desk operations within a hospitality environment Familiarity with hospitality reservation systems such as OPERA or other property management systems (PMS) Strong customer service skills with a focus on guest satisfaction and problem resolution Multilingual or bilingual abilities are highly desirable to enhance client communication and guest relations Knowledge of hotel emergency procedures and safety protocols is preferred Excellent phone communication skills coupled with professional phone etiquette Previous resort experience or hotel experience is advantageous for understanding diverse guest needs Ability to work flexible hours, including nights, weekends, and holidays as required Join us to be part of a vibrant team dedicated to delivering outstanding hospitality experiences! This role offers an engaging environment where your enthusiasm for guest service can truly shine while developing valuable skills in the hotel industry.

Pay:

$20.00 - $21.50 per hour Expected hours: 24.0 per week

Benefits:

Employee discount Free parking

Work Location:

In person