Guest Experience Specialist Prominent Escrow Services Newport Beach, CA Job Details Full-time $23 - $25 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Food provided Qualifications Teamwork Expense management Executive administrative support Research Attention to detail Full Job Description Job Overview The Guest Experience Specialist serves as the primary front-desk contact and provides administrative and operational support to Prominent's Hospitality department. This role is responsible for creating a welcoming, professional experience for employees, clients, visitors, and guests while supporting day-to-day hospitality needs and initiatives. This is absolutely a people person position and we are looking for someone who loves creating the amazing and memorable experience possible for everyone they come into contact with. Essential Job Functions Reception & Front Desk Answer and route incoming calls. Welcome and assist visitors and guests. Maintain a clean, organized, and welcoming reception area. Manage mail, deliveries, and general front-desk inquiries. Hospitality & Guest Experience Manage recurring snack, water, fruit, and hospitality orders across branches. Coordinate with Office Managers on calendar management Support employee birthdays, anniversaries, recognition, and appreciation initiatives. Coordinate new-hire welcome experiences, including gifts, calendars, meeting spaces, and first-day hospitality. Coordinate approved client and guest gifts and welcome materials. Maintain hospitality inventory and welcome items. Assist with meetings, events, and special visitors. Administrative & Project Support Maintain hospitality calendars, order records, recognition lists, and inventory. Track recurring orders, expenses, and upcoming needs. Coordinate with Office Managers, Marketing, vendors, and internal teams. Research hospitality products, services, vendors, and initiatives. Support special projects and initiatives delegated by the Hospitality Director. Ideal Candidate We are looking for someone who is: A genuine people person who enjoys helping others. Warm, polished, professional, and approachable. Service-oriented and naturally attentive to the needs of others. Proactive and willing to step in without always being asked. Highly organized, dependable, and detail-oriented. Positive, energetic, and solutions-oriented. Collaborative and comfortable working across departments. Coachable and receptive to feedback. Able to use good judgment, take initiative, and know when to ask for direction. Reporting Structure The Guest Experience Specialist reports to the Hospitality Director and works closely with Branch Managers, Marketing, vendors, and internal teams. Preferred Experience 1-3+ years of experience in reception, hospitality, customer service, administrative support, office coordination, executive support, or another service-oriented role.

Pay:

$23.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Food provided Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person