Front Desk Associate Hilton Garden Inn Palo Alto - 3.5 Palo Alto, CA Job Details Full-time $22 an hour 13 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Referral program Retirement plan Qualifications Guest reservation booking Customer communication Guest relations In-person customer service Venue customer assistance Front desk Venue guest services Full Job Description •The hourly rate for the position at the Hilton Garden Inn Palo Alto is $22/hr OTO Development is pleased to announce an exciting opportunity for a Front Desk Associate to join our team in a mid to afternoon/evening shift role. Weekend availability is required. This position will be scheduled between the following shift times of 3:00 PM-11:00 PM , depending on operational needs.. Weekend will be required. What will you be doing most days? Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay Work proficiently on the hotel's electronic reservation system, as well as other computer programs to ensure a seamless workflow Handle all financial matters - including credit card and cash transactions - securely, accurately, and with the utmost integrity Anticipate guests' needs and go out of your way to maximize the guest experience Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests What are the requirements for this position? You love working with people and will go above and beyond for each guests' needs You work well with others and enjoying working and being part of a team You have excellent oral, written, and interpersonal communication skills You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests Physical Requirements for this Position This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time. Travel Requirements This position would require no travel outside the property and surrounding area About OTO OTO Development (OTO) is a one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S.

with brand partners:

Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team! OTO provides competitive pay and benefit programs, including medical insurance options, dental and vison insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position:

Front Desk Associate Department:

Front Desk Property:

Hilton Garden Inn Palo Alto Hourly Position Reports to:

General Manager Company:

OTO Development Status:

Full Time Shift:

11:00AM to 7:00PM & 3:00pm - 11:00pm. Depending on operational needs.

Location:

4216 El Camino Real, Palo Alto, US, CA, 94306 About Hilton Garden Inn Palo Alto Friendly, modern hotel in Palo Alto, CA Our newly opened Hilton Garden Inn Palo Alto is the closest hotel to downtown Palo Alto and is three miles from Stanford University and the Stanford University Medical Center. The hotel is minutes from many Fortune 500 companies and many quality restaurants, shopping and leisure opportunities. This modern hotel is within a twenty minute drive of San Francisco and San Jose, offering world-class entertainment, Broadway plays, award-winning restaurants and breweries. Feel at home in a comfortable guest room or suite at this hotel in Palo Alto, CA. Each room is equipped with complimentary WiFi, a microwave, a mini-refrigerator, a Keurig® coffeemaker and an oversized desk. Energize in the complimentary fitness center, refresh in the indoor pool or unwind on the outdoor patio. Start your day with a cooked-to-order breakfast in The Garden Grille & Bar, which also serves American cuisine for dinner. Stock up on snacks, drinks and chilled meals in the 24-hour Pavilion Pantry®. Check emails in the complimentary 24-hour business center, and hold a business or social event with four flexible meeting spaces and a modern boardroom. Closest hotel to downtown Palo Alto Complimentary fitness center, indoor pool and outdoor patio area with fire pit Over 3,000 sq. ft. flexible function space and on-site catering Full service restaurant and evening room service Complimentary electric car charging stations

Job Type:

Full-time Pay:

$22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Experience:

Customer Service:

1 year (Required) Shift availability: Night Shift (Required)

Work Location:

In person