Front Desk Agent Holiday Inn Express Rocklin-Galleria Area - 3.3 Rocklin, CA Job Details Part-time $18 - $19 an hour 13 hours ago Benefits Employee discount Qualifications Computer operation Hotel and accommodations payment processing Cash amount verification Hotel policy compliance Guest relations Sanitation Cash drawer securing Compliance with security regulations Cash register operations Hotel emergency procedures Computer skills Multi-line phone systems Hotel and accommodations guest complaints handling Safety standard operating procedures

Marketing Full Job Description Job Description:

The Front Desk Agent is a member of the Front Office team.

S/he is responsible for:

maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service-oriented demeanor.

Job Duties/Requirements:

 To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.  Provide the highest quality of service to the customer at all times.  Promptly and effectively deal with guest complaints and requests.  Check guests in and out efficiently and in a friendly manner.  Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Company/Hotel.  Handle guest mail and messages per established procedures.  Be very knowledgeable of Rewards program and promotions.  Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.  Take reservation requests efficiently.  Answer switchboard in accordance with standards of proper telephone etiquette.  Block rooms and handle special requests.  Monitor room availability.  Handle safe deposits by guests per established procedures.  Keep lobby and desk area clean and presentable.  Have a thorough knowledge of emergency and security procedures.  Offer and properly handle requests for wake-up calls.  Clean lobby, meeting room, vending room, breakfast room, and back-office area.  Open and close shift and make cash drops.  Ensure all credit cards, cash, and change fund are balanced throughout each shift.  Inform management of any guest or systems related complaints or problems.  Communicate with incoming staff and management by logging pertinent information in the pass on log.  Keep maintenance informed of all maintenance needs.  Pass on guest lost and found inquiries to management or supervisors.  Assist in marketing effort by completing Company Field.  Must wear proper uniform at all times in accordance with the Standards of Appearance.  Have a thorough knowledge of emergency procedures.  Practice safety standards at all times.  Be able to move luggage or packages weighing up to 40lbs.  Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.  Must have a flexible schedule and be able to work nights and weekends. Hours change based on business needs weekly.  Other duties/jobs/positions assigned by management

Pay:

$18.00 - $19.00 per hour

Benefits:

Employee discount

Work Location:

In person