Job Summary:

The Front Desk Agent / Guest Service Agent is responsible for providing exceptional guest service while efficiently handling guest check-ins, check-outs, reservations, and hotel inquiries. This position serves as the first point of contact for guests and plays a key role in creating a welcoming and positive guest experience consistent with Hilton and DoubleTree brand standards. Essential Duties and Responsibilities Greet guests in a professional, friendly, and hospitable manner. Process guest check-ins and check-outs accurately and efficiently. Handle guest reservations, room assignments, and special requests. Answer phone calls, emails, and guest inquiries promptly and professionally. Resolve guest concerns and complaints in a courteous and timely manner. Maintain knowledge of hotel services, amenities, promotions, and local attractions. Process payments, cash handling, and credit card transactions accurately. Maintain accurate records and update guest information in the hotel system. Communicate effectively with Housekeeping, Engineering, Security, and other departments regarding guest needs and room status. Ensure the front desk and lobby areas remain clean, organized, and professional at all times. Follow all hotel policies, procedures, safety standards, and brand expectations. Assist with additional front office duties as assigned by management. Qualifications Previous customer service or hotel experience preferred. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Professional appearance and positive attitude. Basic computer knowledge and ability to learn hotel systems. Flexible schedule, including weekends and holidays. Cash handling experience preferred. Physical Requirements Ability to stand for extended periods of time. Ability to lift up to 25 pounds occasionally. Ability to work in a fast-paced environment. Benefits Medical, Dental, and Vision Insurance Paid Time Off Paid Sick Time Employee Hotel Discounts Training and Career Development Opportunities Why Join Our Team? At DoubleTree by Hilton, we are committed to creating a welcoming environment for both our guests and team members. We value teamwork, professionalism, hospitality, and growth. Join our team and become part of an organization that takes pride in delivering exceptional guest experiences every day.

Pay:

$19.50 - $20.50 per hour

Benefits:

Employee discount Referral program

Work Location:

In person