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RG Investment Real Estate Services, Inc.
Front Desk Agent/ Hotel/ Pacific Beach
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$37,178 / year median in California
Job Description
Front Desk Agent/ Hotel/ Pacific Beach RG Investment Real Estate Services, Inc. Pacific Beach, CA Job Details Full-time $18 - $20 an hour 1 day ago Qualifications Phone communication Customer service Night audit Problem-solving Hotel emergency procedures Friendly demeanor Property management systems (PMS) Hotel and accommodations guest complaints handling OPERA Hotel safety procedures File organization Face-to-face communication Client interaction via phone calls Full Job Description Job Overview Join our vibrant hospitality team as a Front Desk Agent at our beautiful hotel in Pacific Beach! In this energetic and customer-focused role, you will be the welcoming face of our property, ensuring every guest experience is memorable from check-in to check-out. Your enthusiasm and professionalism will set the tone for guest satisfaction, making their stay enjoyable and seamless. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a lively beachside environment. If you thrive on delivering exceptional service and enjoy engaging with diverse guests, this is the perfect role for you! Responsibilities Greet guests warmly upon arrival, providing a friendly and professional check-in experience Manage guest reservations using hospitality reservation systems and property management systems (PMS) Cloudbeds Handle guest inquiries via phone and in person, offering prompt solutions and information about hotel amenities and local attractions Assist with guest services including room assignments, special requests, and resolving any issues efficiently Maintain accurate records of guest stays, billing, and night audit procedures to ensure smooth operations Follow hotel emergency procedures to ensure safety and quick response during incidents or emergencies Communicate effectively with team members to coordinate guest needs and uphold high standards of hospitality Requirements Proven experience in hotel front desk operations or hospitality management preferred Strong knowledge of hotel management systems such as OPERA or similar property management software Excellent customer service skills with a problem-solving mindset and positive attitude Bilingual or multilingual abilities are highly desirable to assist diverse guests effectively Familiarity with hospitality reservation systems, PMS, and night audit procedures Ability to handle phone communication professionally, demonstrating proper phone etiquette Knowledge of hotel emergency procedures and guest relations best practices Previous resort or hotel experience is a plus, especially in Pacific Beach or similar lively coastal environments Join us to be part of a dynamic team dedicated to creating unforgettable guest experiences! We value energetic individuals who are passionate about hospitality and eager to grow their careers in a vibrant beachside setting. This is more than just a job — it's an opportunity to make every guest's stay extraordinary!