A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Helpdesk Administrative San Diego , California Contract To Hire 1788453305110 Sep 3, 2026
Position Title:
Systems Administrator
II / SOC
Helpdesk Location :
San Diego, CA Clearance Requirements:
None Pay Rate:
$34-36/hour
Position Description:
Join a dynamic team supporting a government cybersecurity and IT operations for a Research, Development, Test, and Evaluation (RDT&E) network in San Diego. As a Systems Administrator
II / SOC
Helpdesk, you will serve as a Tier 2 technical support contact for security incidents, collaborating with cybersecurity experts to safeguard critical federal agency networks. This onsite role offers the opportunity to develop specialized skills in cybersecurity operations, incident management, and system configuration within a mission-critical environment. Your responsibilities include providing exceptional customer support via phone, email, and chat; documenting and tracking security tickets; analyzing scanner findings; assisting with system configurations adhering to security standards; and supporting endpoint security and network policies. Ideal for professionals seeking growth in cybersecurity support roles within a federal government context.
Top Requirements:
100% onsite in San Diego, CA Active Secret clearance (or ability to obtain) One of the following certifications: CCNA-Security, GICSP, Security+ CE, SSCP, or Microsoft
MCSA 1-3
years of experience in a service desk environment Knowledge of ITIL processes (preferred) Customer service certification (HDI-CSR or similar, preferred) About Seneca Resources At Seneca Resources, we are more than just a staffing and consulting firm; we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply. Apply Now Share This Post
