A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
The Lobby Attendant under the direct supervision of the hotel's Executive Housekeeper will take ownership in assuring that the public space areas of the hotel, some staff areas, and existing flooring materials of the hotel are properly protected from soil, cleaned regularly and maintained to a high level of appearance. Ensuring a welcoming and comfortable environment for guests and employees.
HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE
Under supervision, establish, evaluate, and perform work on a cleaning and preventive maintenance program for all flooring surfaces of the hotel. Under supervision, keep abreast of all new cleaning procedures, cleaning products, and technology that can be used in maintaining and enhancing the public space areas of the hotel. Under supervision, work to build a "team" approach among the various hotel departments to assist in the overall philosophy of keeping the public space clean and fresh in appearance. Take initiative to be a hotel ambassador by always greeting hotel guests in a friendly and warm manner. Responding to guest inquiries and addressing guest concerns as needed. Stock cleaning cart with appropriate supplies for shift. Sweep, vacuum, wet mop, scrub, buff, and properly maintain hotel floors using hand tools, brooms, brushes, mops vacuums and other powered equipment. Abide by the regulations set forth by material safety data sheets of various cleaning products. Observe and report the need for repairs to equipment, furniture and building components. Empty public space trash bins, clean lobby and banquet bathrooms, pick up all trash on table and floors. Keep public space cleaning utility closet rooms in a clean and well-organized fashion. Ensuring that public restrooms and other areas are stocked with necessary supplies like soap, paper towels, and amenities. Routinely check all areas for proper functionality and cleanliness. Identifying and reporting any maintenance or safety issues to the appropriate department for a resolution. Assisting with other housekeeping tasks as needed, including room cleaning and other duties. Adhering to company policies and procedures, including safety and security protocols, and maintaining a professional appearance. Other duties as assigned.
KEY STRENGTHS FOR SUCCESS
Maintain focus on cleaning projects while coping with various other interruptions. Ability to understand instructions, and learn procedures and techniques. Ability to perform routine work or the same task over and over again.
PROFESSIONAL EXPERIENCE
None
ACADEMIC BACKGROUND HS
Diploma or equivalent preferred. Benefits Medical, dental, and vision (HSA available) Company-paid disability & life insurance Employee Assistance Program Supplemental benefits 401(k) with match Employee discounts Paid vacation & sick time
