Full-Time Guide (Front Desk Agent)/Night Auditor — FOUND Hotels, Santa Barbara, Series by

Marriott Schedule:

Required to work Saturday, Sunday and some Mondays on the overnight shift. Other shifts will be based on hotel need. Always gaurenteed to be off day after last overnight shift. FOUND Hotel Santa Barbara is now hiring a Guide (Front Desk Agent)/Night Auditor to join our team. As a Night Auditor / Guide, you will play an important role in supporting smooth overnight hotel operations, delivering thoughtful guest service, and ensuring accurate daily financial reporting. This position is ideal for someone who is dependable, detail-oriented, comfortable working independently overnight, and passionate about creating a welcoming guest experience. What You'll Be Doing Greet and register guests during overnight hours with warmth and professionalism. Complete guest check-ins and check-outs efficiently and accurately. Perform nightly audit procedures, including balancing accounts, reviewing transactions, and preparing reports. Ensure rooms, charges, payments, and services are correctly accounted for. Respond to guest inquiries, requests, and concerns in a timely, friendly, and efficient manner. Answer phones with proper etiquette and assist or transfer calls as needed. Demonstrate strong knowledge of hotel information, including room types, rates, packages, amenities, promotions, and the local area. Review arrivals and assist with guest recognition and welcome amenities when needed. Maintain accurate records related to reservations, cancellations, billing, and guest requests. Support hotel safety, security, confidentiality, and overnight procedures. Keep the guest services area clean, organized, and ready for the next shift. Assist with administrative tasks, reporting, filing, and data entry during overnight hours. Qualifications Previous hotel front desk or night audit experience preferred. Marriott experience preferred. Lightspeed experience is a plus. Strong customer service and guest relations skills. Excellent communication skills and professional phone etiquette. Experience with multi-line phone systems preferred. Ability to work independently overnight with minimal supervision. Detail-oriented with the ability to balance guest service and audit responsibilities. Bilingual or multilingual skills are a plus. Must have open availability to work overnight shifts, including weekends and holidays. Why Join FOUND Hotels, Santa Barbara, Series by Marriott? At FOUND, our team members are Guides — helping guests feel welcomed, informed, and taken care of throughout their stay. We are building a team focused on hospitality, accountability, and creating a great experience for every guest who walks through our doors.

Pay:

$22.50 - $25.00 per hour

Experience:

Hotel Front Desk:

1 year (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required)

Work Location:

In person