Guest Service Guides (Front Desk Agent) Full Time

• Weekends Required FOUND Hotels Santa Barbara, CA Job Details Full-time $22.

50 an hour 1 day ago Benefits Free parking Health insurance Dental insurance Employee discount Flexible schedule Qualifications Foreign language proficiency Visitor query response Phone communication Greeting customers Client inquiry handling Answering guest questions Hotel and accommodations guest check-out Cleaning Telephone systems Multi-line phone systems Receptionist experience within hospitality industry Hotel and accommodations guest complaints handling Entry level Office phone management Full Job Description The FOUND Hotels, Santa Barbara, Series by Marriott located on Upper State Street is Now Hiring a Guide! Must have availability to work AM or PM shifts on the weekends along with during the week. Come join our new team today! What will I be doing? As a Guide, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner. Greets guests as they arrive, focusing on personal recognition. Reviews arrival list daily and assists in preparing and assembling welcome amenities. Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed. Keep guest services area clean and organized. Qualifications

• Customer service experience in a hotel setting
• Proficiency in front desk operations and guest services
• Strong phone etiquette skills
• Previous experience with multi-line phone systems
• Ability to handle guest relations effectively
• Required experience in the hotel industry
• Marriott Experience is a plus
• Lightspeed Experience is a plus
• Fluency in multiple languages is a plus

Pay:

$22.50 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Free parking Health insurance

Experience:

Hotel:

1 year (Required)

Work Location:

In person