Overnight, Front Desk Agent (Part Time) Rebel Hotel Company - 1.9 Santa Barbara, CA Job Details Part-time 14 hours ago Qualifications Decision making Full Job Description The Overnight Front Desk Agent serves as a key ambassador of El Encanto during the overnight hours, providing warm, polished, and highly personalized service while supporting the Front Office operation throughout the night. As a primary point of contact for overnight guests, this position assists with arrivals, departures, guest requests, and service needs while helping ensure a seamless transition between evening and morning operations. The ideal candidate is dependable, detail-oriented, and comfortable working independently while maintaining strong communication with Security and other hotel departments.

MAIN DUTIES & RESPSONSBILITIES

Guest Experience & Front Desk Operations Welcome and assist guests with check-ins, check-outs, reservations, payments, room assignments, guest requests, and other Front Desk needs with professionalism and genuine care. Anticipate guest needs, provide thoughtful information and recommendations, and take ownership of requests or concerns through resolution. Provide personalized attention to VIPs, special occasions, late arrivals, and individual guest preferences while maintaining a polished and welcoming overnight presence. Overnight Financial & Administrative Responsibilities Maintain accurate guest accounts, folios, payments, Front Office records, and assigned overnight reports and processes in accordance with established procedures. Review reservations and guest accounts for accuracy, identify discrepancies requiring follow-up, and maintain appropriate confidentiality of guest and financial information. Document overnight activity, pending requests, guest concerns, and operational priorities to ensure a thorough and organized handoff to the morning Front Office team. Communication, Safety & Overnight Coordination Partner closely with Security and other operating departments to coordinate overnight guest needs, service requests, operational concerns, and appropriate responses to incidents or emergencies. Maintain awareness of overnight hotel activity and follow established procedures for guest disturbances, safety concerns, medical situations, and other matters requiring escalation. Support a clean, organized, secure, and professional Front Desk environment while demonstrating sound judgment, flexibility, and attention to detail throughout the overnight shift.