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Dream Inn, Santa Cruz
Front Desk Agent
Career Insights for Hotel Desk Clerk
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$37,178 / year median in California
Job Description
The Dream Inn Santa Cruz is currently seeking the right candidate to fill their Front Desk Agent position. The ideal candidate will need to have experience working in customer service, preferably in a Hotel setting. The Front Desk position is responsible for confidently creating an overall positive impression while consistently providing exceptional customer service by following the standard operating procedures while serving every guest. To make all guests feel welcome and to encourage them to use all of the services and amenities offered at the hotel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Adheres to the Dream Inn's high standard of customer service while standing behind the front desk. Handles all hospitality transactions efficiently while standing and using continuous mobility throughout the front office area. 2. Adheres to Hotel Service Standards and Steps of Service 3. Checks in guests by assigning rooms and establishing credit. 4. Performs check outs, audits guest accounts, and collects cash/credit. 5. Maintains guest folios by posting charges/credits and checking credit limits. 6. Controls rooms by checking room blocks and coordinating with Housekeeping, Reservations and the Bell Desk. 7. Provides information to guests about the hotel and outside services. 8. Provides security to guests by establishing guidelines for key control and safety deposit boxes. 9. Provides guest with shipping/receiving services by using mail, faxes, messages, and telephones. 10. Contributes to a safe work environment reporting and acting on any unsafe conditions. 11. Maintains equipment in like new condition. Follows all procedures for equipment use and maintenance. Reports any equipment issues to management or engineering. 12. Actively promotes hotel outlets and amenities. The Dream Inn Santa Cruz offers a competitive salary and benefits package that includes Medical, Dental and Vision insurance, a 401(k) plan, Life Insurance, and generous discounts at other Ensemble Properties and in our restaurants and spas. If you share our team's passion for exceeding our guest's expectations, we encourage you to consider this employment opportunity. Unfortunately, due to the volume of interest, we will only be able to call or respond directly to candidates whose resume meets the criteria for an interview. We appreciate your interest and your understanding in this matter. For further information on the Dream Inn Santa Cruz, please see our website at http://www.dreaminnsantacruz.com/